Privacy Policy
This Privacy Policy explains how Clear My Record ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit clearmyrecord.com or use our services (the "Services"). By using the Services, you agree to the practices described here.
Information we collect
- Information you provide. Your name, email address, phone number, and state when you create an account, join a waitlist, or submit our contact/intake form.
- Eligibility questionnaire responses. Answers you provide to our record-clearing and rights-restoration questionnaires, and the results we generate from them.
- Case information. If you become a client, information and documents related to your matter that you or our team upload to your case.
- Automatically collected information. Device and usage data such as IP address, browser type, and pages viewed, including limited performance analytics. We retain IP addresses for security and abuse-prevention purposes.
- Cookies. We use strictly necessary cookies to keep you signed in and to remember your display preferences. We do not use third-party advertising cookies.
How we use your information
- To provide, maintain, and improve the Services and your account.
- To evaluate potential eligibility and coordinate your matter with licensed attorneys.
- To communicate with you about your account, case, or requests.
- To protect the security and integrity of the Services and prevent abuse.
- To comply with legal obligations.
How we share your information
We do not sell your personal information. We share it only:
- With attorneys and professionals working on your matter, as needed to provide the Services.
- With service providers that operate our platform on our behalf — including Supabase (database, authentication, and document storage), Vercel (hosting), and Resend (transactional email) — under agreements that limit their use of your information.
- For legal reasons, when required by law or to protect rights, safety, and property.
- In a business transfer, such as a merger or acquisition, subject to this Policy.
Data retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.
Security
We use administrative and technical safeguards — including encryption in transit, access controls, and row-level database security — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.
Children's privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from them.
Changes to this Policy
We may update this Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
Contact us
Questions about this Policy or your information? Contact us at info@clearmyrecord.com or (480) 659-6313.